About The Company
First Citizens Bank, operating under the umbrella of Silicon Valley Bank (SVB), is a leading financial institution renowned for its commitment to innovation, customer-centric solutions, and excellence in banking services. With a rich history of serving businesses, entrepreneurs, and corporate clients across various sectors, the company has established a reputation for delivering tailored financial products and services that foster growth and success. As a forward-thinking organization, First Citizens Bank emphasizes leveraging technology and design to enhance client experiences and streamline banking operations. Its dedication to fostering a diverse, inclusive, and dynamic work environment makes it an employer of choice for professionals seeking impactful careers in the financial services industry.

About The Role
We are seeking a highly skilled Lead User Experience Designer to join our remote team, supporting the Lending and Credit Product Management division. In this pivotal role, you will be instrumental in transforming the digital lending landscape by designing intuitive, efficient, and comprehensive end-to-end user experiences. Your primary focus will be on developing innovative solutions that optimize portfolio management processes for our associates and enhance the credit product experience for our clients, all while navigating complex platform architectures and adhering to regulatory standards. You will collaborate closely with cross-functional teams—including Product Managers, Developers, and fellow Designers—to produce high-quality UX/UI deliverables that drive business success and elevate user satisfaction. This position offers an exciting opportunity to influence how financial services are delivered digitally, impacting thousands of clients and internal stakeholders across multiple markets in the United States.

Qualifications

• Bachelor’s Degree with 4+ years of experience in digital product design or
• High School Diploma or GED with 8+ years of relevant experience, preferably in an agile environment
• Proven experience working with the Salesforce Lightning Design System (SLDS)
• Strong portfolio showcasing service design deliverables such as service blueprints, process maps, and user journeys
• Demonstrated expertise in UX/UI principles, human-centered design, and creating user flows, prototypes, and screens
• Knowledge of user research methodologies including interviews, personas, heuristics, and data insights
• Experience in a B2B SaaS environment within highly regulated industries is preferred
• Proficiency in Figma for creating both low-fidelity and high-fidelity prototypes
• Excellent communication skills, with the ability to present ideas clearly and facilitate workshops effectively
• Resilience and adaptability in handling feedback and evolving project needs

Responsibilities

• Own and lead the UX design process for end-to-end flows and experiences within the nCino platform, utilizing Salesforce Lightning Design System
• Develop comprehensive service blueprints that document client experiences, business processes, and platform usage to identify opportunities for improvement
• Facilitate and coordinate user research activities, including interviews and workshops, to gather insights and validate design concepts
• Translate research findings into actionable design solutions, including wireframes, user journeys, dashboards, and screen flows
• Collaborate with cross-functional teams to enhance and implement strategic initiatives aligned with business goals
• Communicate design rationale and service solutions effectively to diverse audiences, ensuring alignment across stakeholders
• Guide the team through user-centered design and design thinking best practices, promoting a culture of innovation and quality
• Maintain awareness of industry trends and incorporate best practices into the design process to ensure modern, effective experiences

Benefits

• Competitive salary package aligned with experience and skills
• Comprehensive health, dental, and vision insurance plans
• Retirement savings plans with employer matching
• Flexible work arrangements supporting remote work
• Paid time off and holiday leave
• Professional development opportunities and continuous learning support
• Inclusive and collaborative work environment fostering growth and innovation

Equal Opportunity

First Citizens Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We believe that a diverse workforce enhances our ability to serve our clients and drives our success.