About The Company
First Citizens Bank, operating under the umbrella of Silicon Valley Bank (SVB), is a leading financial institution renowned for its commitment to innovation, customer-centric solutions, and excellence in banking services. With a rich history of serving businesses, entrepreneurs, and corporate clients across various sectors, the company has established a reputation for delivering tailored financial products and services that foster growth and success. As a forward-thinking organization, First Citizens Bank emphasizes leveraging technology and design to enhance client experiences and streamline banking operations. Its dedication to fostering a diverse, inclusive, and dynamic work environment makes it an employer of choice for professionals seeking impactful careers in the financial services industry.
About The Role
We are seeking a highly skilled Lead User Experience Designer to join our remote team, supporting the Lending and Credit Product Management division. In this pivotal role, you will be instrumental in transforming the digital lending landscape by designing intuitive, efficient, and comprehensive end-to-end user experiences. Your primary focus will be on developing innovative solutions that optimize portfolio management processes for our associates and enhance the credit product experience for our clients, all while navigating complex platform architectures and adhering to regulatory standards. You will collaborate closely with cross-functional teams—including Product Managers, Developers, and fellow Designers—to produce high-quality UX/UI deliverables that drive business success and elevate user satisfaction. This position offers an exciting opportunity to influence how financial services are delivered digitally, impacting thousands of clients and internal stakeholders across multiple markets in the United States.
Qualifications
Bachelor’s Degree with 4+ years of experience in digital product design orHigh School Diploma or GED with 8+ years of relevant experience, preferably in an agile environmentProven experience working with the Salesforce Lightning Design System (SLDS)Strong portfolio showcasing service design deliverables such as service blueprints, process maps, and user journeysDemonstrated expertise in UX/UI principles, human-centered design, and creating user flows, prototypes, and screensKnowledge of user research methodologies including interviews, personas, heuristics, and data insightsExperience in a B2B SaaS environment within highly regulated industries is preferredProficiency in Figma for creating both low-fidelity and high-fidelity prototypesExcellent communication skills, with the ability to present ideas clearly and facilitate workshops effectivelyResilience and adaptability in handling feedback and evolving project needs
Responsibilities
Own and lead the UX design process for end-to-end flows and experiences within the nCino platform, utilizing Salesforce Lightning Design SystemDevelop comprehensive service blueprints that document client experiences, business processes, and platform usage to identify opportunities for improvementFacilitate and coordinate user research activities, including interviews and workshops, to gather insights and validate design conceptsTranslate research findings into actionable design solutions, including wireframes, user journeys, dashboards, and screen flowsCollaborate with cross-functional teams to enhance and implement strategic initiatives aligned with business goalsCommunicate design rationale and service solutions effectively to diverse audiences, ensuring alignment across stakeholdersGuide the team through user-centered design and design thinking best practices, promoting a culture of innovation and qualityMaintain awareness of industry trends and incorporate best practices into the design process to ensure modern, effective experiences
Benefits
Competitive salary package aligned with experience and skillsComprehensive health, dental, and vision insurance plansRetirement savings plans with employer matchingFlexible work arrangements supporting remote workPaid time off and holiday leaveProfessional development opportunities and continuous learning supportInclusive and collaborative work environment fostering growth and innovation
Equal Opportunity
First Citizens Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We believe that a diverse workforce enhances our ability to serve our clients and drives our success.