About The Company
First Citizens Bank is a leading financial services organization dedicated to providing innovative banking solutions and exceptional customer service. With a rich history of serving clients across various markets, the bank has established a reputation for stability, integrity, and a forward-thinking approach to banking. As part of its commitment to digital transformation, First Citizens Bank continually invests in cutting-edge technology and design to enhance its product offerings and streamline client experiences. The organization values diversity, inclusion, and a collaborative work environment, fostering a culture that encourages innovation and professional growth.

About The Role
We are seeking a highly skilled Lead User Experience Designer to join our remote team, primarily supporting our Lending and Credit Product Management division. In this role, you will play a pivotal part in reimagining and optimizing the end-to-end digital lending experience used by thousands of innovative companies across the United States. Your primary focus will be on designing intuitive, user-centered solutions that enhance the portfolio management system, ensuring compliance with regulatory requirements and platform complexities. You will collaborate closely with cross-functional teams, including Product Managers, Developers, and other Designers, to develop high-quality UX/UI deliverables that drive efficient business processes and improve client satisfaction. This position offers a unique opportunity to influence the future of digital lending at First Citizens Bank, making a tangible impact on how clients and associates manage credit and lending activities in a rapidly evolving financial landscape.

Qualifications

• Bachelor's Degree with 4+ years of experience in digital product design or
• High School Diploma or GED with 8+ years of relevant experience (preferred 8-10 years)
• Proficiency working with the Salesforce Lightning Design System (SLDS)
• Strong portfolio demonstrating service design deliverables such as service blueprints
• Extensive experience in UX/UI design, including human-centered design principles, flows, prototypes, and process maps
• Deep understanding of user research methodologies, including personas, interviews, heuristics, and data integration
• Experience working within B2B SaaS environments, especially in highly-regulated industries
• Expertise in Figma for creating low-fidelity and high-fidelity prototypes
• Exceptional communication skills with the ability to present concepts and design rationale effectively
• Strong collaboration skills, facilitating workshops and aligning stakeholders across teams

Responsibilities

• Own the UX design process for end-to-end user experiences within the nCino platform, utilizing Salesforce Lightning Design System
• Create service blueprints, wireframes, user journeys, dashboards, and screen flows to deliver comprehensive design solutions
• Document and analyze the client experience, business processes, and platform utilization to identify opportunities for improvement
• Facilitate user research activities such as interviews, surveys, and workshops to gather insights and validate design concepts
• Translate research findings into actionable design deliverables that enhance user experience and meet business goals
• Collaborate with project teams and stakeholders to develop and implement strategic initiatives in lending and credit management
• Communicate design decisions and service solutions clearly to diverse audiences, ensuring alignment and understanding
• Guide and participate in design discussions, advocating for user-centered design principles and best practices in Design Thinking

Benefits

• Competitive salary package aligned with experience and skills
• Comprehensive health, dental, and vision insurance plans
• Retirement savings plans with company matching contributions
• Flexible work arrangements supporting remote work
• Paid time off and holiday leave
• Professional development opportunities and continuous learning support
• Inclusive and collaborative work environment fostering innovation and growth

Equal Opportunity

First Citizens Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diverse perspectives and experiences foster innovation and drive our success.