About The Company

Okta is recognized as The World's Identity Company, dedicated to enabling secure and seamless access to technology for everyone, regardless of location or device. Our innovative platforms, including the Okta Platform and Auth0 Platform, focus on providing robust solutions for identity management, authentication, and automation. We prioritize security and growth, placing identity at the core of modern business operations. At Okta, we celebrate diversity and encourage lifelong learning, welcoming individuals with unique experiences who can contribute to our mission of building a world where identity belongs to you. Our commitment to fostering an inclusive environment ensures that all employees can thrive and make meaningful impacts through their work.

About The Role

Okta Customer Acceleration is seeking a skilled UX/UI Designer to join our Knowledge, Online Support, and Communities team. This strategic, high-impact role involves transforming our customer self-service experience across Okta and Auth0 platforms. The ideal candidate will possess a systems-thinking mindset, with a proven track record of creating impactful designs that enhance key business metrics such as case deflection and self-service success. Deep expertise in UX research methods is essential to gather actionable insights that inform design decisions. Experience designing for Salesforce Service and Salesforce Experience Cloud interfaces is a significant advantage. The successful candidate will own the design of our Support Centers and Community platforms, delivering innovative, visually appealing, and highly effective user experiences that meet the needs of technical practitioners and elevate their journey.

Qualifications

• Minimum of 5+ years of experience in UX/UI design, particularly with complex, strategic projects
• Proficiency in design tools such as Figma and a strong understanding of responsive design principles
• Experience leveraging and contributing to design systems for consistency across large-scale products
• Deep domain expertise in designing self-service support portals and online community platforms for technical users
• Strong knowledge of metrics-driven design, including defining success metrics and iterating based on data
• Experience in designing AI-powered tools, generative AI interfaces, or intelligent support systems (preferred)
• Working knowledge of front-end technologies such as HTML and CSS to collaborate effectively with development teams
• Exceptional user empathy, with a proven ability to translate complex technical pain points into intuitive solutions

Responsibilities

• Lead UX research initiatives, employing mixed-methods to understand user pain points, needs, and behaviors
• Identify friction points within existing support experiences and develop data-informed strategies for improvement
• Design high-fidelity wireframes, detailed user flows, and interactive prototypes for complex projects, including balancing traditional content with AI-generated responses
• Ensure all design work maintains high fidelity, visual appeal, and consistency with brand standards and design systems
• Collaborate closely with Product Management, Engineering, and Content teams to ensure design feasibility and fidelity
• Present and defend design solutions, articulating the rationale behind decisions and how they align with business goals and customer outcomes
• Drive continuous improvement by analyzing performance metrics and user feedback to refine user experiences
• Contribute to strategic discussions around the integration of AI and automation in support platforms

Benefits

• Comprehensive health, dental, and vision insurance plans
• Competitive compensation packages and performance-based bonuses
• Flexible work arrangements and remote work options
• Generous paid time off and holiday leave
• Opportunities for professional growth and development
• Access to wellness programs and employee resource groups
• Inclusive and diverse work environment fostering innovation and collaboration

Equal Opportunity

Okta is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or protected veteran status.