About Us:

We are a growing SaaS startup focused on transforming customer service through automation and intelligent workflows. Our goal is to build next-generation customer support solutions, backed by a unique training methodology that helps businesses deliver high-quality support at scale across the globe.

Job Summary:

We are seeking a talented and detail-oriented UI/UX cum Product Designer to join our team. In this role, you will collaborate closely with product managers and developers to create intuitive, high-quality user interfaces that enhance the overall user experience.

The ideal candidate is both creative and analytical, with a strong passion for user-centered design and visual storytelling. This is a hands-on role, best suited for someone who thrives in a fast-paced environment and enjoys bringing ideas to life.

Key Responsibilities:

• Design intuitive and engaging user interfaces for both web and mobile applications
• Create UI mockups, wireframes, and interactive prototypes using tools such as Figma and/or Adobe XD
• Work closely with product managers and engineers to understand requirements and translate them into user-friendly designs
• Apply design thinking principles to identify and solve UX challenges, improving overall product usability
• Maintain design consistency by following brand guidelines, including fonts, colors, and visual elements
• Participate in design reviews, gather feedback, and iterate designs based on user needs and business objectives
• Develop visual assets such as icons, logos, and branding materials using tools like Photoshop and Illustrator
• Stay updated on design trends, user behavior, and competitor products to continuously bring fresh ideas to the table