Travel Designer

Remote, full time (flexible hours)

22 days plus local public holidays paid time off

Base salary + commission OTE €37,000+

Self-employed status required

About Us

Adler Marlow is a boutique luxury DMC designing private, culturally immersive journeys across Spain, Portugal, and Morocco. We specialize in multigenerational travel and high-touch, tailor-made experiences that feel personal, seamless, and deeply connected to place.

We are intentionally small, highly collaborative, and deeply invested in every journey we create. Our work is rooted in empathy, taste, and local expertise — crafting trips that clients remember not just for what they saw, but for how they felt.

The Role

As a Travel Designer, you are both a creative architect and commercial owner of each trip.

You will lead the full lifecycle of a journey — from initial brief through design, sale, and handover to operations — ensuring every itinerary reflects Adler Marlow’s standards of personalization, cultural depth, and effortless execution.

You will work primarily with B2B travel advisors (US market) as well as select direct clients, acting as a trusted partner who brings clarity, creativity, and confidence to the planning process.

This is a remote, Morocco-based freelance role requiring strong self-leadership, accountability, and collaboration across a distributed team.

Core Responsibilities
1. Trip Design & Sales Ownership

• Lead client and agent consultations with a focus on deep listening and uncovering intent, not just logistics
• Design bespoke, high-converting itineraries aligned with client profile, pace, and budget
• Write compelling, clear, and emotionally engaging proposals that reflect the Adler Marlow voice
• Actively drive conversion, follow-ups, and closing of trips
• Confidently present, defend, and refine proposals based on feedback
• Balance creativity with commercial awareness to ensure margin targets are met

This role is not just planning — it is selling through design

2. Product Curation & Experience Design

• Curate hotels, guides, and experiences that reflect our standards of taste, authenticity, and character
• Avoid generic or over-touristed offerings in favor of thoughtful, insider-led experiences
• Collaborate with suppliers to build and evolve experiences, particularly within Morocco
• Identify opportunities to elevate itineraries through “wow moments” and emotional highlights

3. Operational Handover & Quality Control

• Work closely with Travel Coordinators to ensure seamless booking and execution
• Check availability, manage allocations, and ensure accuracy across all trip elements
• Review all documentation (itineraries, vouchers, pre-departure materials) with exceptional attention to detail
• Ensure clean and thorough handover of confirmed trips to Travel Coordination team
• Follow existing admin and documentation processes and procedures to ensure impeccable organization of information

4. Client & Agent Relationship Management

• Build strong, trust-based relationships with travel advisors and clients
• Act as a calm, solutions-oriented point of contact throughout the planning phase
• Manage changes, requests, and expectations with professionalism and empathy
• Support during travel when needed, including urgent or time-sensitive issues

5. Financial & Commercial Responsibility

• Price trips accurately and strategically to meet margin targets
• Collaborate with Finance on profitability tracking and cost control
• Understand key revenue drivers and cost sensitivities within itineraries

6. On-the-Ground Problem Solving

• Support resolution of in-destination issues when required (including outside standard hours)
• Act quickly, calmly, and creatively to protect the client experience

Experience & Qualifications
Required

• Minimum 2+ years experience in luxury travel (DMC or tour operator)
• Proven experience in tailor-made itinerary design and sales
• Strong understanding of the US luxury travel advisor market
• Based in Spain, Portugal or Morocco with strong local knowledge
• Fluent in English (professional level)
• Strong remote work experience and ability to self-manage
• High level of organizational skills and attention to detail
• Excellent administrative skills

Languages

• English: Advanced / Professional (required)
• Spanish, Portuguese, French and/or Arabic: (at least one required)

Core Competencies & Personal Skills
Creative & Strategic Thinking

• Ability to design trips that feel personal, not templated
• Strong sense of taste and curation
• Thinks in terms of experience, flow, and emotional impact, not just logistics

Sales Mindset

• Comfortable owning the commercial outcome of each trip
• Knows how to influence, guide, and close
• Understands how to balance client desires with budget reality

Client Empathy & Communication

• Exceptional listening skills
• Communicates clearly, confidently, and with warmth
• Able to manage expectations and build trust quickly

Detail Orientation and Administration

• Highly meticulous — catches errors before they happen
• Strong organizational and multitasking ability
• Can manage multiple complex trips simultaneously without compromising quality
• Strong administrative, data management and IT skills

Ownership & Self-Leadership

• Proactive, accountable, and solutions-driven
• Comfortable working independently in a remote environment
• Takes initiative without waiting for direction

Flexibility & Problem Solving

• Thrives in a fast-paced, ever-changing environment
• Approaches challenges with creativity and calm

Working Style & Expectations

• Remote, freelance position (must be located in one of our regions and be comfortable operating as a freelancer)
• Flexible schedule, with availability aligned to US client time zones when needed
• Occasional evening/weekend responsiveness required for urgent travel situations
• Collaborative team culture with high standards and strong communication

To Apply

Please send your CV and covering email or short video explaining why you think you are a great fit for this role to [email protected] by Friday 8th May. Please submit your CV and application in English.
Only applications received in this way will be accepted.
Only successful candidates will be contacted. If you have not heard from us by 15th May your application has been unsuccessful.