The main responsibilities include but are not limited to

• Applying user-centred design methods to ensure the users’ needs, goals, and workflow are the focus of each software solution.
• Working collaboratively with the Development team to brainstorm and design innovative solutions to complex problems.
• Conducting user research, identifying pain points, developing personas and user workflows
• Defining user stories and writing design documents, such as architectural plans
• Using paper and/or functional prototypes to bring design concepts to life, and supporting iterative improvement of software usability.
• Joining and/or taking on the testing responsibility when needed to ensure the highest of quality and accuracy
• Helping the team interpret and understand users' feedback, and providing input for design decisions based on that feedback
• Provide guidance to all clients by troubleshooting, researching, escalating (as appropriate) and resolving customer software and system problems.
• Must be responsible for advising users on more appropriate ways of using the Application(s) in line with the client’s business processes.
• Working collaboratively with customer subject matter experts to design innovative solutions to complex problems and transform them into software requirements that can be adapted into functional specifications; defining user stories and creating design specifications, and using mockups or functional prototypes to bring design concepts to life, allowing the customer to envision the proposed change before coding begins.
• Participating in customer support activities related to standard or custom software functionality.

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year

Application Question(s):

• Do you have experience in leading user centered design activities, and developing creative solutions to meet the needs of customers

Education:

• Graduate Certificate / Graduate Diploma (Required)

Experience:

• EHR systems: 3 years (Required)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: Remote