Service Designer

Remote/Canada

Long-term Contract

Experience creating journey maps and service blueprints or other visual representations of user needs.


Experience facilitating and leading co-design workshops.


Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.).


Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.)


Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such.


Experience analyzing research data and presenting findings in diverse ways


Experience creating service metrics and measures.


Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them.


Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.


Experience working in or for the public sector.