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Weโre Hiring: Service Designer
๐ Australia (Remote)
๐ Full-Time
๐ผ Mid-Level / Senior
Weโre looking for a systems-minded
Service Designer
to design and improve end-to-end service experiences across digital, physical, and operational touchpoints. This role is ideal for someone who can connect user needs with organisational processes and design cohesive services that work at scale.
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What Youโll Do
- Design end-to-end service experiences across multiple channels and user journeys
- Map current and future-state service ecosystems, including frontstage and backstage processes
- Identify friction points across systems, operations, and user interactions
- Collaborate with product, engineering, operations, and business stakeholders
- Facilitate workshops to align teams around service opportunities and design direction
- Develop service blueprints, journey maps, and system models
- Translate research and insights into actionable service improvements
- Support implementation of service design solutions across teams
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What Weโre Looking For
- Degree in Service Design, UX Design, HCI, Interaction Design, or related field
- Proven experience in Service Design, Experience Design, or related roles
- Strong portfolio showing service blueprints, journey mapping, and systems thinking
- Experience facilitating workshops and cross-functional collaboration
- Ability to work across complex systems and stakeholder environments
- Strong synthesis and storytelling skills
- Familiarity with tools such as Figma, Miro, or similar
- Comfortable working independently in a remote-first setup
- Based in Australia with full working rights
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Why Join Us
- Fully remote role within Australia
- Opportunity to shape and improve real-world services at scale
- Work across complex, meaningful systems with high impact
- Strong cross-functional collaboration
- Focus on human-centred and evidence-based design
- Professional growth in service and systems design
- Competitive salary and benefits