Job Title:
Senior Service Designer

Location:
Remote (based in Singapore)

About the Role

We are looking for a Senior Service Designer with strong experience designing and improving end-to-end service experiences. The ideal candidate will lead workshops, guide strategy, and work closely with cross-functional teams to deliver impactful customer and business outcomes.

Responsibilities

• Lead service design activities, including research, journey mapping, and service blueprinting.
• Run workshops, co-creation sessions, and stakeholder discussions independently.
• Develop current-state and future-state service journeys and operational models.
• Translate research insights into clear design recommendations.
• Partner with product, UX, engineering, and business teams to shape service improvements.
• Present findings and strategic direction to senior stakeholders.
• Mentor and guide designers where needed.

Required Experience

• 8–12+ years of hands-on service design experience.
• Strong track record leading client or stakeholder workshops.
• Experience driving strategic design initiatives.
• Ability to work autonomously in remote environments.
• Excellent communication and facilitation skills.
• Portfolio with case studies demonstrating end-to-end service design is mandatory.

Nice to Have

• Experience in enterprise or transformation projects.
• Familiarity with systems thinking and operational change.