Job Details:

Industry: Insurance

Job Title: Product Designer

Duration: 8+ Months

Location: 100% Remote

About this role

• We’re looking for a Mid-to Senior level Designer to join the USRM Servicing domain with a focus on our Insurance Professional Servicing tools. This role will support the modernization of Agent and Customer Service Representative tools across Personal Lines and Small Commercials Lines.
• In this role, you’ll be embedded on one or more cross-functional, agile product squads working to transform complex, legacy ecosystems through reimagination and re-platforming.
• The work centers on designing robust, power-user tools that support critical agent workflows, with an emphasis on usability, efficiency, and scalability in a regulated environment.
• You’ll be part of a broader design team of approximately 8-12 designers, collaborating closely with fellow product designers, lead designers, content strategists, product owners, and agile engineering partners.
• You may flex support across both Personal Lines and Small Commercial experiences, depending on priority. Regardless of where you support, the focus remains on delivering thoughtful, user-centered digital solutions that improve agent efficiency, satisfaction, and operational outcomes.

In this role you will:

• Work in an agile environment with a distributed team. You will attend daily agile ceremonies with your aligned teams, partnering closely with content designers, product owners, and engineers, as well as business stakeholders, marketers, analysts, and researchers.
• Dig deep into user problems. You’ll be tasked with understanding complex product requirements and interaction design problems to create experiences that innovate, solve user and business problems, and exceed user expectations.
• Continuously seek and integrate user feedback. You will help identify user research needs and participate in immersive user research, concept testing, and usability testing to evaluate UX effectiveness and determine where and how to optimize the experience.
• Coordinate across multiple facets of the customer experience. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user. Enterprise or experience working with cross-functional teams is a plus.
• You’ll collaborate with a range of stakeholders, from technical to business SMEs and process owners and more. You'll be synthesizing information and feedback from multiple sources regularly. Exceptional communication skills and the ability to articulate design decisions is a must.