ABOUT US

2DC is an Australian digital agency with offices in Australia, the Philippines and the UK. We deliver large-scale web and mobile platforms for enterprise clients across government, health, membership organisations and the not-for-profit sector. We are looking for an experienced Senior CX/UX Designer to join a specific project engagement starting in April 2026.

ABOUT THE ROLE

This is a part-time, work-from-home contract running from 7 April to 6 November 2026, with a total commitment of approximately 250 hours. Hours are spread across the project lifecycle and vary significantly by phase, with the heavier research and design workload front-loaded in the earlier phases.

You will be embedded within our Australian delivery team on a complex, multi-platform project that spans a responsive national website, a branded member mobile app, CRM integrations, and multiple third-party system touchpoints. This is not a purely visual role - we need someone who can drive the full UX process from research through to handoff, with a strong analytical mindset and the ability to translate findings into clear, evidenced recommendations.

WHAT YOU WILL BE DOING

Discovery and User Research

• Analysing existing site behaviour using Hotjar - reviewing heatmaps, scroll maps, session recordings and click data, then producing clear visual outputs that communicate how users are currently navigating the site
• Facilitating and synthesising insights from workshops with diverse user groups including administrators, members, and other stakeholder types
• Distilling workshop outputs into a structured view of user pains, opportunities and roadblocks, prioritised by impact and frequency
• Planning and conducting additional user research using qualitative and quantitative methods where gaps exist, then translating findings into actionable recommendations

Strategy and Frameworks

• Applying Jobs To Be Done (JTBD) thinking to frame user needs and challenge assumptions about what the product should do
• Using Value Proposition Design to map the fit between user needs and the solutions being built
• Validating design decisions against user context to ensure the product solves real problems, not assumed ones
• Creating user personas, journey maps, information architecture and interaction models that guide product strategy and design direction

User Journey Mapping

• Mapping primary and secondary customer journeys end-to-end, covering both web and app touchpoints
• Identifying friction points, drop-off risks and moments of value across different user types and access tiers
• Documenting journeys in a format that is useful to developers, content specialists and stakeholders alike

Design and Delivery

• Designing intuitive, accessible interfaces for both web and mobile, with a strong focus on WCAG 2.1 AA+ compliance
• Building interactive prototypes and wireframes in Figma to communicate design intent to developers and stakeholders
• Producing developer-ready specifications, design systems and component libraries that the build team can work from directly
• Supporting accessibility and usability testing throughout the build and QA phases

Collaboration

• Working closely with art directors, content specialists, developers and project managers across Australian and international time zones
• Mentoring junior designers and contributing to continuous improvement of UX processes and standards within the team

WHAT WE ARE LOOKING FOR

• At least ten years of hands-on experience in UX research and design for digital products, ideally across both web and native mobile
• Demonstrated ability to conduct and synthesise behavioural analytics - specifically Hotjar or equivalent tools - and present findings in a clear, visual format
• Experience facilitating stakeholder and user workshops, and the analytical skills to translate messy, qualitative outputs into structured insight frameworks
• Solid understanding of Jobs To Be Done and Value Proposition Design as applied frameworks, not just theoretical knowledge
• Strong working knowledge of WCAG accessibility standards and inclusive design principles
• Expert-level proficiency in Figma, including design systems, prototyping, auto-layout and developer handoff workflows
• Experience working within complex integration environments where UX decisions need to account for CRM data, tiered access models, SSO or payment flows
• Confident communication skills, comfortable presenting findings and recommendations to senior stakeholders
• Self-motivated and reliable, able to work independently in a remote environment while staying closely connected to the wider team
• A portfolio that demonstrates your end-to-end UX process - research, synthesis, strategy, and design - not just final visual outputs

NICE TO HAVE

• Experience with AI-assisted design tools such as Figma AI
• Familiarity with GA4 or similar analytics platforms
• Experience with content-heavy platforms requiring complex information architecture
• Previous work with Australian clients or within Australian digital agencies

WHAT WE OFFER

• AUD $25 per hour for the right applicant
• Day shift hours: 8:00 AM to 4:00 PM Philippine time on scheduled working days
• Part-time contract, work from home
• A genuinely interesting, large-scale project with a senior and collaborative delivery team

HOW TO APPLY

Submit your CV, portfolio, and a brief cover note explaining why this role is the right fit for you. Your portfolio should include at least one example that shows your research and synthesis process - not just the end design.

If shortlisted following the initial interview, the next stage will include a practical skills assessment to help us find the best match for the role.