As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

We are seeking an experienced WalkMe contractor to join our Learning & Development team and lead the development, implementation, and optimization of digital adoption solutions. This contractor will work closely with our internal L&D team to create seamless user experiences that accelerate software adoption, reduce support tickets, and enhance employee productivity across our digital platforms.

Essential Duties And Responsibilities

WalkMe Development & Implementation

Design and build comprehensive WalkMe solutions including Smart Walk-Thrus, SmartTips, Launchers, and SurveysCreate interactive guidance flows for new software rollouts, system updates, and process changesDevelop contextual help content and on-screen guidance to support user adoptionBuild and maintain WalkMe content libraries with reusable templates and best practicesConfigure advanced WalkMe features including segmentation, analytics, and A/B testing

Collaboration & Strategic Planning

Partner with L&D team to align WalkMe solutions with broader learning and performance support strategiesWork with IT and business stakeholders to understand system changes and user needsCollaborate with Learning Experience Designers to integrate WalkMe guidance with formal training programsSupport change management initiatives through strategic deployment of digital adoption toolsParticipate in project planning meetings and provide technical expertise on digital adoption solutions

Analytics & Optimization

Monitor WalkMe analytics to track user engagement, completion rates, and effectivenessGenerate reports on user adoption patterns and digital guidance performanceContinuously optimize content based on user feedback and analytics insightsConduct A/B testing to improve user experience and engagementProvide recommendations for improving digital adoption strategies

Quality Assurance & Maintenance

Test all WalkMe content across different browsers, devices, and user scenariosMaintain and update existing guidance as systems and processes evolveEnsure brand consistency and adherence to organizational design standardsDocument best practices and maintain technical specificationsProvide troubleshooting support for WalkMe-related issues

Qualifications

QUALIFICATIONS:

Technical Expertise

WalkMe Certification preferred or demonstrated equivalent experience3+ years of hands-on experience with WalkMe platform development and administrationAdvanced proficiency in WalkMe Editor, including complex branching logic and conditional flowsExperience with WalkMe Analytics and performance measurement toolsUnderstanding of web technologies (HTML, CSS, JavaScript) for advanced customizationsFamiliarity with browser developer tools for troubleshooting and testing

Professional Experience

Experience in corporate digital adoption or change management projectsBackground in user experience (UX) design or instructional design preferredProject management experience with ability to manage multiple initiatives simultaneouslyExperience working with enterprise software (CRM, ERP, HRIS, LMS platforms)Previous contractor/consultant experience with ability to work independently

Core Competencies

User-Centric Design: Ability to create intuitive, user-friendly guidance flowsAnalytical Thinking: Strong data analysis skills for optimizing digital adoption strategiesCommunication: Excellent written and verbal communication for stakeholder collaborationProblem-Solving: Creative approach to addressing user adoption challengesAttention to Detail: Commitment to quality and accuracy in all deliverablesAdaptability: Comfortable working in fast-paced, changing environments

Preferred Qualifications

Multiple DAP platform experience (Whatfix, Pendo, Userlane, etc.)Instructional design background or formal training in adult learning principlesExperience with learning management systems and e-learning authoring toolsBackground in change management or organizational developmentIndustry certifications in project management (PMP, Agile) or user experience design

Project Examples & Deliverables

Comprehensive WalkMe guidance for new application rolloutInteractive tutorials for software feature adoptionContextual help systems for complex business processesUser onboarding flows for new employee orientationPerformance support tools for day-to-day task completion

What We Offer

Opportunity to work with a forward-thinking L&D teamAccess to cutting-edge digital adoption technologiesCollaborative, innovative work environmentFlexible remote work arrangementPotential for contract extension based on performance and business needs

Application Requirements

Please Submit

Resume highlighting WalkMe experience and relevant projectsPortfolio or case studies demonstrating WalkMe implementationsReferences from previous WalkMe projects or clientsBrief proposal outlining your approach to digital adoption strategy

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $75.00/Hr.

Posted Max Pay Rate

USD $95.00/Hr.