About the Company

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one accessible platform, GoFundMe facilitates safe and easy ways for people to ask for help and support causes close to their hearts. Since its inception in 2010, the platform has empowered millions of users worldwide, raising over $40 billion to date. The company’s mission-driven approach fosters a culture of compassion, community, and impact, making a tangible difference in the lives of individuals and organizations across the globe.

About the Role

As a Senior Content Designer at GoFundMe, you will be instrumental in shaping some of our most critical product initiatives. Your expertise will ensure that the language used within our platform is clear, consistent, engaging, and motivating, thereby enhancing user experience and driving our mission forward. You will lead content design efforts for high-profile projects, collaborating closely with cross-functional teams including product designers, researchers, product managers, engineers, legal, marketing, and other writers. Your role involves advocating for content that aligns with business goals and user needs, while also contributing to the evolution of our content design practices and standards across the organization. This position offers the flexibility of remote work, with a preference for candidates based in San Diego, Los Angeles, or San Francisco.

Qualifications

• Strong portfolio showcasing content design projects with demonstrated goals, processes, and outcomes, including measurable business impact
• Experience designing product experiences within social media ecosystems such as activity feeds, user-generated content, profiles, and sharing functionalities
• Deep understanding of user psychology in online social ecosystems and ability to translate this into effective UX solutions
• Proven ability to contribute to product strategy and vision, influencing product development beyond just content creation
• Excellent communication skills with the ability to articulate content recommendations and decisions to stakeholders clearly
• Experience giving, seeking, and integrating constructive feedback in collaborative environments
• Commitment to equitable, accessible, and inclusive design principles that serve diverse user bases
• Ability to prioritize workload, take initiative, and meet project deadlines efficiently
• Proficiency with design tools such as Figma, Lyssna (UsabilityHub), and project management tools like JIRA
• Experience tracking and communicating the business impact of content design efforts (preferred)
• Writing experience in the digital fundraising space (preferred)

Responsibilities

• Lead content design efforts for high-profile product initiatives within a cross-functional team environment
• Collaborate with product designers, researchers, product managers, engineers, legal, marketing, and other stakeholders to develop engaging content strategies
• Ensure all content aligns with business objectives, user needs, and adheres to our design system standards
• Advocate for clear, consistent, and motivating language throughout the product lifecycle
• Mentor and support team members and colleagues to improve their UX writing skills and incorporate content considerations into their workflows
• Contribute to defining and evolving content design processes, standards, and best practices across the organization
• Utilize user research insights to inform content decisions and enhance overall user experience
• Track and analyze the impact of content design on product performance and communicate findings to stakeholders
• Champion accessibility and inclusivity in all content and product decisions

Benefits

• Opportunity to make a meaningful impact on millions of lives through a mission-driven organization
• Work in an innovative, fast-paced environment with a diverse and passionate team
• Competitive salary and comprehensive healthcare benefits
• Supportive holistic benefits including financial assistance for hybrid work, family planning, and generous parental leave
• Flexible time-off policies and mental health resources to support overall well-being
• Participation in learning, development, and recognition programs to foster personal and professional growth
• Active engagement in diversity, equity, and inclusion initiatives and employee resource groups
• Community engagement opportunities through volunteering and Gives Back programs

Equal Opportunity

GoFundMe is proud to be an equal opportunity employer that actively seeks candidates from diverse backgrounds and experiences. We do not discriminate based on race, color, religion, ethnicity, nationality, sex, sexual orientation, gender identity or expression, pregnancy status, marital status, age, medical condition, disability, military or veteran status, or any other protected characteristic.